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Star franchisee Satisfaction
Run a purpose-driven, profitable pet business with the UK’s leading brand
Are you based in Cambridge and dreaming of working with animals every day? Our pet care franchise gives you the freedom to build your own flexible business, supported by the UK’s longest-standing multi-service pet care brand.
As a Petpals franchisee, you’ll receive an exclusive territory that includes thousands of households, giving you a prime opportunity to build a loyal local client base.
Services You’ll Offer in Cambridge
You’ll offer a complete range of professional services that local pet owners already want and need.
You can stay hands-on or grow a team to meet demand. Services include:
- Dog Walking – Safe, structured solo or small-group walks tailored to every dog
- Home Boarding – Trusted overnight stays in a loving, licensed home environment
- Cat Sitting – Daily drop-ins for feeding, company, and cuddles
- Pet Sitting – Reliable care for small animals and exotic pets, from hamsters to lizards
- Puppy & Elderly Dog Visits – Extra support for pets who need a little more time and TLC
- Pet Taxi – Stress-free transport to vets, groomers, and boarding appointments
House Sitting – In-home pet care with the added reassurance of a lived-in home
Our Awards & Features
Awarded 5 stars in WorkBuzz Franchisee Satisfaction Survey 2025.
Investment & Earning Potential
Petpals is a low-cost, high-return opportunity, perfect whether you’re starting fresh, switching careers, or getting back into work. With a franchise fee of just £12,500 + VAT.
You’ll work from home, so your overheads stay low and your margins stay strong. Most franchisees break even within their first year, and your income grows as your business does.
Many new owners reach £40,000 turnover in Year 1, increasing to £57,000 by Year 2 and £76,000+ by Year 3. Some of our top performers with teams and multiple territories are now earning £100k to £250k+ annually.
Regardless of whether you want flexible solo income or you’re ready to scale, Petpals gives you the structure and support to make it happen.
Exclusive Territory
Your own exclusive territory tailored around your postcode & localised demographics.
pR & Marketing
Free Google Ads campaign + PR, marketing & social media campaign upon launch.
Extensive Training
Head Office and on-site training, incl. dog handling skills and first-class business coaching.
SEO & Website
Expert SEO & digital marketing along with your own webpage on our site & social media pages.
On-going support
Your own franchise support manager & regular business development reviews.
Network & conference
24/7 access to our franchise forum for support & advice + an annual Petpals conference.
Ready to Start Your Petpals Journey in Cambridge?
Join a supportive national brand while building something local, personal, and meaningful.
👉 Interested? Get in touch today and take the first step.
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Our
credentials
6 steps to starting your petpals journey
Full Training & Support from Day One
No background in animal care or business? No problem. We’ll give you everything you need to launch with confidence and grow at your own pace.
Before you open your doors, you’ll complete hands-on training that covers everything from pet behaviour and first aid to pricing, planning, marketing, and licensing. You’ll walk away knowing exactly how to deliver outstanding care and run a professional, profitable business.
And the support doesn’t stop once you’re up and running.
You’ll have access to one-to-one mentoring, done-for-you marketing campaigns, branded materials, operational tools, and a vibrant franchisee community. Whether you’re handling your first booking or hiring your first team member, you’ll never feel like you’re doing it alone.
Is This Right for You?
You don’t need a background in pet care. What matters is your mindset and your motivation. The most successful franchisees have a few key traits in common:
- A love for animals and a passion for pet welfare
- Great communication and people skills
- Reliability, trustworthiness, and organisation
- Willingness to learn and grow
- A desire to build something of their own
If you’re a natural caregiver, a planner, or someone looking for a more meaningful career, a Petpals franchise could be the ideal fit.
1 (Source: UK PCMR Report, Actual Market Research)
2 & 6 (Source: Compare Your Life, Channel 4)
3, 4 & 5 (Source: Market Data Report 2023, UK Pet Food)
57%
of all UK households own at least one pet ³
There are
12 million
dogs in the UK ⁴
There are
19.1 million
cats and small pets in the UK ⁵
The UK pet care market is a £4.3 billion
industry ⁶
Meet The Team
Kevin Thackrah
Managing Director
Tracey Dawber
Franchise Support Manager
Jane Jukes
Finance Manager
Katie Morris
Digital Marketer
David Gray
Brand Development Manager
Nick Skinner
Business Development Manager (South)
Sarah Richardson
Business Development Manager (North)
Want to learn more about franchising opportunities with Petpals?
Book a discovery call with our friendly team for an obligation-free chat!
A Day in the Life: What to Expect
Running a Petpals franchise gives you variety and flexibility. No two days are the same, but here’s a typical flow:
- Morning: Check schedule, prep for dog walks or pet visits
- Midday: Complete puppy visits or lunchtime drop-ins
- Afternoon: Admin, customer enquiries, marketing, team check-ins
- Evening: Final walks, pet sitting, or prepping for overnight boarding
It’s a mix of physical activity, customer service, and business management, all with the joy of working around animals.
What our franchisees say about us
Franchisee Testimonials
"Our investment in a Petpals franchise was always an investment in our future. Our quality of life has improved no end since we signed on the dotted line 15 years ago."
David GrayPetpals Darlington 
"We all care deeply about offering the best pet-care services possible and it’s wonderful to be part of such a caring franchise."
Sharren Redmond (Great British Franchisee Award Winner 2022)Petpals Sefton 
“We decided to leave our food and software industries behind, turn our true passion of animals into a career, and operate a business through Petpals, and what an exciting journey it has been!”
Nilay & Priyanka SanghrajkaPetpals Milton Keynes 
“The level of comradery at Petpals is brilliant, and I feel so lucky to be a part of a network that shares the same passion for caring for pets as I do.”
Ray & Sandra HipwellPetpals Chislehurst 
"I absolutely love being a Petpals franchisee, as well as the obvious pleasure of working with animals and enjoying the outdoors, it’s been brilliant to meet new and existing customers, and I am thoroughly enjoying being my own boss."
Peter Lea (Great British Franchisee Award Winner 2023)Petpals Bracknell & Petpals Wokingham & Sandhurst 
"You have a proven model, great support from head office and the franchise network to lean on to give you confidence as you move forward."
Clare StaffordPetpals Fleet 
“The fact that I can contact anyone in the network to get valuable insight into the Petpals’ model is brilliant.”
Nancy EdwardsPetpals Camberley & West Woking 
"We wanted to pair ourselves with the best, so we could bring the quality of service that our area deserves. We have already recruited our first staff member who has experience with a range of pets, and we can’t wait to grow our team as we expand.”
Sue & John VinsomePetpals Chichester 
"Without the support of Petpals UK I would probably be treading water as the model provided by them is very comprehensive and has been proven to be successful by other franchisees. I know that if I need any advice or assistance then all I need to do is pick up the telephone or send an email."
James CallowPetpals Crawley 
Where passion for pets meets great business opportunity
With over 20 years of industry experience
