Petpals Crawley Franchisee James Callow Wins Great British Franchisee Award
26th October 2026
Petpals is celebrating a major achievement for James Callow, owner of Petpals Crawley, who has been named a winner at the prestigious Great British Franchisee Awards.
James has been recognised for his impressive business growth, commitment to outstanding pet care and the positive contribution he has made to the wider Petpals network in just three years as a franchisee.
The Great British Franchisee Awards celebrate individuals who demonstrate excellence in franchising, recognising franchisees who build successful businesses while making a meaningful difference to their customers, teams and local communities.
What particularly impressed the judges was “James’s commitment to delivering exceptional standards of pet care while developing his own skills as a business owner and leader. His consistently excellent customer feedback, five-star reviews and strong client referrals demonstrate the trust and confidence he has built within his local community. His investment in his team and determination to continually improve are further testament to his professionalism and ambition.”
Building a successful business through passion and dedication
Since joining Petpals, James has built a successful and profitable business in Crawley, establishing a loyal customer base and creating strong foundations for continued growth.
James has embraced the Petpals business model, applying its established approach to delivering high standards of pet care and building strong customer relationships. His success is a great example of how the model can work in practice when combined with hard work, commitment and a genuine passion for the business.
His achievement reflects a combination of excellent customer service, high standards of animal care and a commitment to continually developing his skills as a business owner. Consistently positive customer feedback, five-star reviews and strong client referrals demonstrate the trust he has earned within his local community.
James has also invested in his team and remains focused on improving the services he provides, ensuring that the needs and welfare of the pets in his care remain a priority.
A deserving winner recognised by the judges
The award judges were particularly impressed by James’s achievements in a relatively short time, as well as his willingness to support others across the Petpals network.
Their comments highlighted his business success, professionalism and enthusiasm for franchising:
“Despite being relatively early in his franchise journey, James has already made a significant contribution to the wider Petpals network, generously sharing his experiences, mentoring newer franchisees and championing the brand. His enthusiasm, dedication and willingness to support others make him a fantastic ambassador for franchising. He has achieved a great deal in a short space of time, and we look forward to seeing his continued success. A truly worthy winner.”
His willingness to share knowledge and mentor newer franchisees demonstrates that his contribution extends beyond his own business. By supporting fellow franchisees and championing the Petpals brand, James embodies the collaborative spirit that helps strengthen the network as a whole.
The judges continued, “James is an exceptionally deserving winner of a Great British Franchisee Award, having demonstrated impressive business growth, outstanding customer service and a genuine passion for what he does. In just three years with Petpals, he has built a successful and profitable business, establishing a loyal customer base and strong foundations for future growth.”
Celebrating success across the Petpals network
James’s award is a fantastic achievement for Petpals Crawley and a proud moment for Petpals Head Office and the wider franchise network.
His success reflects his commitment to the Petpals business model and following our Pawprint for Success to build a thriving, customer-focused business.
Tracey Dawber, Franchise Support Manager at Petpals Head Office commented:
“James is a truly deserving winner. His dedication, passion and commitment to providing the very best care for pets shines through in everything he does. He’s a fantastic ambassador for Petpals and it’s wonderful to see his hard work recognised. Huge congratulations, James!”
At Petpals, we believe that building a successful pet care business goes hand in hand with delivering excellent service, maintaining high standards of animal welfare and developing strong relationships with customers and fellow franchisees.
James’s journey demonstrates what can be achieved through hard work, a commitment to continual improvement and a genuine passion for caring for pets.
Everyone at Petpals would like to congratulate James on this well-deserved recognition. We look forward to seeing his business continue to grow and celebrating his future successes.
Congratulations, James!
